Privacy Policy

Hichour Group, Inc. ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use this ETA United Kingdom assistance website.

1. Information we collect

• Personal data (name, email, phone number, address, passport details, parental contact details where applicable)
• Payment data (processed securely via Stripe)
• Communication records with our support team
• Technical data such as cookies and device information

2. Use of information

• Process your UK ETA assistance order
• Provide customer support
• Send confirmations and status updates
• Improve our website and services

We do not sell or rent your personal data.

3. Data protection and storage

Your data is encrypted and stored securely on servers that comply with applicable data protection laws, including the GDPR where it applies.

4. Access and deletion

You may request a copy or deletion of your personal data by contacting [email protected].

5. Third parties

We share your data only with trusted providers (for example Stripe) strictly to perform payment or service functions related to your UK ETA application assistance.

6. Children's privacy

Applications for minors may be submitted with parental responsibility details. Where a minor applies, we collect parent or guardian contact information as required to process the request.

7. Cookies and tracking

We use cookies and similar technologies to improve user experience and analyse traffic. You can manage cookies through your browser settings. See our Cookies Policy for details.

8. Legal basis (GDPR)

We process personal data on the basis of your consent and as necessary to perform the UK ETA assistance service you request. Data may also be processed to comply with legal obligations or protect our legitimate interests.

9. Retention

We retain personal data only as long as necessary for the purposes collected, including legal, accounting or reporting requirements. When no longer needed, data is securely deleted or anonymised.

10. International transfers

Personal data may be transferred to and processed in the United States or other countries where our service providers operate. We take appropriate measures to keep your data protected.

11. Your rights

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request data portability

12. Contact

Company: Hichour Group, Inc.. Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA. Email: [email protected].